AI Receptionist for Property Management · Australia
Never Miss a Tenant
or Landlord Call Again
ZemlyAI answers tenant and landlord calls 24/7—including after hours—triages maintenance requests, escalates urgent issues, and sends structured summaries to your team. Built for Australian property management agencies.
Self-serve setup • Go live in ~30 minutes • No sales call required
Self-Serve Setup in 4 Steps
Go from sign-up to live calls in about 30 minutes—no onboarding meetings needed.
Create Your Agency Account
Sign up in the portal in under 2 minutes—no sales call required.
Configure Policies & Escalation Rules
Set office hours, urgent maintenance handling, key/lockout procedures, and escalation contacts.
Connect Your Phone Number
Use a new number or forward your existing agency line—your choice.
Go Live + Receive Call Summaries
Start taking calls and get structured summaries to your email, CRM, or ticketing system.
Start integration-lite with email summaries. Enable deeper platform integrations when ready.
How ZemlyAI Works
Calls come in 24/7
ZemlyAI answers in your agency's tone and policies
Resolves common enquiries or escalates urgent issues
Sends a structured summary to your email/CRM/ticketing
Start integration-lite with email summaries. Enable deeper platform integrations later.
Everything You Need to Take
Back Your Phones
Reduce interruptions, improve responsiveness, and standardise service—without
adding headcount.
Smart Call Answering
Answers calls instantly, identifies the caller (tenant/landlord), and handles common questions based on your setup.
Multilingual Support
Speaks your caller's language. ZemlyAI understands and responds naturally in 10+ languages—no extra setup needed.
Maintenance Triage
Collects the right details, applies urgency rules, and escalates to your on-call contact when needed.
Agency-Specific Setup
Every agency gets its own Zemly—configured in the portal for your policies, tone, office hours, and workflows.
Jurisdiction-Aware Scripts
State-aware responses aligned with your internal processes. No legal advice—just consistent handling.
Natural Conversations
Understands context and follow-up questions, especially useful after hours.
Call Summaries & Reporting
Structured summaries, tags, and analytics so you can see what's happening and improve service.
Works With Your Favourite Tools
Connect ZemlyAI with the property management platforms you already use. Access tenant data, property details, and maintenance history in real-time.
PropertyMe
Australia's leading property management software
Console Cloud
Modern cloud-based property management
PropertyTree
Comprehensive property management solution
Rest Professional
Trusted by agencies across Australia
Don't see your platform? Request an integration
Simple, Transparent Pricing
All prices in AUD + GST. Choose the plan that fits your agency's call volume.
Need more? Pay as you go.
All plans include a dedicated Australian local number. Need a custom setup? Contact us for enterprise pricing.
Clear Boundaries & Safe Escalation
- ZemlyAI provides general information based on your agency setup and scripts.
- It does not provide legal advice.
- Urgent or complex matters are escalated based on your rules.
- Every call can generate summaries and tags for auditability.
Frequently Asked Questions
Everything you need to know about AI call answering for property management.
ZemlyAI is an AI receptionist built for Australian property management agencies. It answers tenant and landlord calls 24/7, triages maintenance requests, escalates urgent issues, and sends structured summaries to your team—all following your agency's tone and policies.
Yes. ZemlyAI answers calls around the clock—outside business hours, on weekends, and on public holidays. Callers receive a consistent, helpful response any time they ring, and urgent matters are escalated to your nominated on-call contact immediately.
When a tenant reports a maintenance issue, ZemlyAI collects key details (property address, issue type, severity), applies your urgency rules, and either logs the job for your team or escalates it to your on-call contact if it qualifies as urgent.
Yes—ZemlyAI is purpose-built for Australian property management agencies. Escalation flows and scripts are aligned with Australian tenancy processes, and integrations cover the leading Australian platforms: PropertyMe, Console Cloud, PropertyTree, and REST Professional.
ZemlyAI connects with PropertyMe, Console Cloud, PropertyTree, and REST Professional. You can start with email summaries from day one and enable deeper integrations when you're ready.
Most agencies go live in about 30 minutes. Create your account, set your office hours and escalation rules, connect your number, and start answering calls—no onboarding meetings or sales calls required.
ZemlyAI recognises when a call requires a human. Based on your escalation rules, it immediately notifies or transfers to your on-call contact and logs a structured summary of the interaction for your records.
Yes. ZemlyAI supports 10+ languages including Mandarin, Hindi, Tamil, Arabic, French, Spanish, and more—with no extra configuration needed.
Still have questions? Contact our team or try a demo account.